Tech Hotline:  866-626-7220  

Available Mon-Fri 8:00 am to 5:00 pm Mountain Standard Time (10:00-7:00 Eastern)

For best results, it will be helpful if you can provide the following information: 

• Serial number from the center of the disc (12-14 digits)  Where?

• MAM-A item number (part#) of  your discs.

• Model number of the drive (writer) you are using. Where?

• Firmware version in your writer.  Where?